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5 Points to Consider When Hiring Residential Roofing Contractors

A roof is one of the most important components of any building. It protects the people and objects inside as well as keeps water and moisture from entering a building. When a roof is installed correctly, not only will it perform all of its tasks effectively, it will also last a long time. This is why it’s so important to choose wisely when hiring residential roofing contractors. Businesses like Interstate Roofing have been around for decades thanks to their quality work.

To find a company that can perform the same way, it’s good to know what things to consider during your search. Knowing the right questions to ask and things to check can ensure that you have a positive experience and a long-lasting roof.

Here are a few points to consider when you’re looking for residential roofing contractors.

1. Insurances and Licensure

Though many people may try to perform roofing work, not everyone is licensed to do so. The process of applying for and obtaining insurance and licensure speaks to the credibility of the business you’re going to work with and protects you in case anything goes wrong. This is why it’s extremely important to make sure that your residential roofing contractor has the proper licenses and insurance to perform the work they’re planning to do.

The proper license will show that a roofing company’s team has the education and training to work on your roof. Insurance can protect both them and you. It’s surprisingly common for there to be damage to property, staff, or residents while roofing work is being performed. When companies have proper insurance, it protects homeowners from being liable for those costs. As well as checking to see that they have insurance, you should also make sure that it’s not expired and that it actually provides the coverage you need. As insurance for roofing is highly expensive, some contractors opt for lower coverages. Make sure to look for completed operations and ask for a list of exclusions.

2. Reviews and References

One way to feel more confident about the residential roofing contractors you choose to work on your roof is to hear other people’s positive experiences. When home or business owners have a good experience with a roofing company, they won’t hesitate to relay that information when asked. You can start your search for reviews by asking people closest to you who they hired for residential roofing services and how their experience was. This is a good way to get information from people you trust. It also gives you the opportunity to view the work they’ve done firsthand.

Another way to hear about other people’s experiences with a residential roofing contractor is to look online. Review websites will often have at least a handful of reviews for the company in question. Take these with a grain of salt but take note if a large majority of people are venting about their bad experiences.

Lastly, you can ask the roofing company if they have any references they can provide you with. If a company is able to give you references, that means they feel confident in their work and that the people they’re referring you to feel the same way. All of these options can help you in making a more informed decision when it comes to who services your roof.

3. Experience

Peace of mind comes from picking a residential roofing company that has years of experience under its belt. Companies like Interstate Roofing have been in business for over 30 years, giving them time to perfect their craft and make lifelong customers. When looking for a residential roofing company, you can check websites to read about a company’s history and how long it has been in business.

Decades’ worth of experience and a wide variety of services offered can be helpful when it comes to maintaining your roof down the line. A company that can not only install your roof but service it after will allow them to become familiar with your specific roofing needs.

Technicians will be familiar with who performed previous work and what materials were used in the process. This can make things a lot easier when you need work done during the life span of your roof.

4. Quotes

When shopping around for a residential roofing contractor, you’ll want to collect quotes. You should have a budget in mind for the work you want done and then compare quotes for that work from a handful of roofing companies. Those quotes will vary from company to company, and there are a few things you should take into consideration when doing your comparisons.

One thing to consider is that a smaller price doesn’t always mean a bargain when it comes to roofing services. Take into consideration how long the business has been established, if they’re licensed and insured, their reviews, the scope of work, if ventilation is included, the quality of material, as well as the quality of work they perform. All of these things go into the pricing, and in many cases, it pays off in the end to not just go with the cheapest offer. You should also be sure to get your quote in writing so that you’re not surprised with a larger bill when your service is completed.

5. Roofing Warranty

Because roofing work is often costly, it’s important that you really get what you pay for. Quality roof installation and repairs should last you for years, and you should be protected if that’s not the case. For this reason, it’s important to ask your potential residential roofing contractor about what kind of warranties they offer.

Many roofing manufacturers offer warranties on their products through a limited number of vetted roofing contractors. This warranty is often only upheld when the supplies are installed by a professional and properly maintained. Companies like Interstate Roofing will be able to explain to you what needs to be done in order to uphold your warranty and can schedule and perform the required maintenance services. A good roofing company will have a variety of warranty options to offer you. This can increase your trust in their business and the materials they choose to work with. You should read through and understand all warranty options and requirements before choosing to go forward with any services.

4 Common Roofing Questions Contractors Get Asked – And Their Answers

If you’re about to undertake building a home or even having your current roof replaced, there are some vitally important roofing questions to ask roofing contractors in Portland, OR, or anywhere else for that matter. It’s been said that the main thing that differentiates a positive and negative experience of getting a new roof put on your home or business is asking the right questions. While one could probably have a long, drawn-out conversation with a roofer about myriad things, these are five common roofing questions to ask your contractor before signing a contract.

A good contractor will be happy to take the time to answer your questions and address your concerns or hesitations. Any contractor that does not take you and your questions seriously should be avoided. Don’t work with someone who won’t take the time to hear you out, and watch out for posers who come off as “professionals” who, “know better than you.” A good contractor knows that taking the time to explain the answers to your questions is in everyone’s best interest.

The answers to these questions will give you insight into which Portland, OR, roofing contractors are skilled, ethical, and honest, as opposed to those that are focused solely on their bottom line. There are contractors out there that would gladly take your money, leave behind a poorly completed job, and avoid answering their phone again. As a starting point, finding a roofing contractor by word of mouth or through the recommendations of friends or colleagues is a good start, but you should absolutely still ask some questions of your own.

1. How Long Has the Company Been in Business?

This question allows you to learn about the company’s history and the caliber of work they do. If they’ve been in business a while, they’ll likely have some of the same employees over long periods of time with very little turnaround. You’ll be able to separate the true craftsmen from those who are still trying to figure out what they’re doing. This isn’t to say that every new contractor isn’t good or qualified, but when you’re having someone repair or redo the roof of your home, it makes sense to have a qualified and experienced company do so.

The answer will vary depending on whom you ask, but working with a company that has 20 or 30 years of experience, as opposed to 2 or 3 years, should settle things for your conscience.

2. Do They Have References? Can You Talk to Them?

A competent contractor will have more than just online references and should be happy to connect you with previous customers. Ask for a few references and also a few details about the projects that were completed.

They should also be willing to put you in touch with their former clients. It’s understandable in this day and age that some people don’t want their information being passed around to strangers, and that’s completely reasonable. If this is the case, ask the contractor to act as a middle man and to reach out to the former client for you so that you can ask questions about the work that was done and the experience of working with this particular contractor.

Any contractor that isn’t willing to let you get in touch with previous customers isn’t worth your time. It’s a huge red flag if they’re seemingly hiding something. It’s not enough to just say, “Yes, I have references.” In order to gain your business and trust, they should be able to put you in touch with a few of their previous customers so that you can ask the questions you want to ask.

3. What Jobs Have You Taken That Are Similar to This One?

The answer to this question is pretty important, and the contractor should be able to explain the sort of jobs that qualify them for your business. Ask about previous installations similar to your project, and be sure to ask for specifics. The answers will show you that your contractor has the experience necessary to follow through on your job.

Ideally, they will be able to show you examples of their work. Although many contractors have reviews, sometimes a picture is worth a thousand words and can give you some deeper insight to the contractor’s capabilities. Generally, contractors that are proud of their work and have photos available to share. And if you’re put in touch with previous clients, perhaps you can get permission to drive past their home and see the contractor’s work in person.

Find someone who has fulfilled similar jobs to the one that you’re looking to have done. That way, you’ll work with someone who has had previous success on similar projects.

4. Which Licenses and Certifications Do You Have?

It’s imperative that your roofing contractor in Portland, OR, is insured, licensed, and bonded. It’s also good if they’re a member of any renowned associations, such as the Better Business Bureau. Ask about their insurance provider and to show you proof that the policy is current. They should also be able to discuss all of their certifications and licenses. If there is any hesitation, it’s time to find a new contractor.

Any good contractor will be bonded, licensed, and insured. They will not have any problems clarifying this or providing specifics. And you and your roof will be better off for choosing a contractor you know you can trust.

If you’re looking to renovate your roof and you’re looking for a company that is certified, licensed, and bonded, look no further. Interstate Roofing has decades of combined experience, has numerous high-quality examples, and many satisfied customers. Call us today for an estimate and feel free to ask us any roofing questions; we’re happy to answer them.

5 Questions to Ask When Looking for Portland Roofers

Deciding to replace the roof of your home is one of the most important things a homeowner will ever do. It’s something most homeowners will only do once, and it’s a major expense. So with that being the case, you need to make sure you hire a contractor who will serve your needs well. However, you may be somebody who’s in unfamiliar territory when it comes to choosing a roofer.

If that’s the case, you need to know how to go about hiring the right Portland roofers. Interstate Roofing can help. As a professional and experienced contractor, we can tell you there are a variety of questions to ask before you hire Portland roofers. The answers you receive will be crucial in helping you make the right choice.

What Does Past Work Look Like?

Reputation and word of mouth are two incredibly important components of vetting potential contractors. If you need Portland roofers to come in and replace your roof, you’re likely going to do what you do when you’re thinking of trying a restaurant for the first time or looking for a family doctor. That is, ask friends, family members, and acquaintances for recommendations. After all, if people you trust give a product or service a thumbs up, you know it’s on the level.

That said, we live in a time when thousands of people review everything from libraries to hospitals on the internet. When choosing Portland roofers, you should absolutely look to those close to you first for recommendations. You should also surf the web for reviews by unbiased, third-party customers. This will give you a strong general idea of whether a contractor has a history of doing good work.

How Long Has the Contractor Been in Business?

If you’re looking for a new family doctor, you probably wouldn’t want to pick somebody who just graduated from medical school. This is nothing personal against that doctor. It’s just that whoever you trust to be your doctor is going to be crucial to your family’s health. You want somebody with a proven track record of being successful with numerous patients.

While choosing Portland roofers may not be quite as important as choosing a family physician, it’s still critical to hire contractors who have proven over time that they can produce high-quality roofing work. So selecting contractors who have been in business for a long time is generally a smart move. It’s rare that a company would be operational for many years if it wasn’t good at what it does.

This isn’t to say that just because a company has been around for a significant period of time it’s the right one for the job. No matter what, you still need to investigate the company’s reputation and reviews. However, knowing they’re not new and unproven is often one of the first steps in determining whether to look into the company further as a potential candidate to replace the roof of your home.

Should You Base Your Decision On Price?

It’s not that price isn’t important, because it is, especially if you’re on a tight budget. However, you would be wise to remember the adage, “You get what you pay for,” when selecting a contractor.

Sometimes, a company’s price is the lowest around for a reason, and it isn’t always because it’s just a great deal. It could be because that company does subpar work or uses cheap materials and inexperienced workers.

The best course of action is to get estimates from multiple roofing contractors and compare those prices. Then weigh those price estimates against each company’s reputation and past work history. You may ultimately decide to go with the cheapest estimate, but you should keep in mind that sometimes it’s worth paying a little more if you know you’ll get more in the way of quality. It’s all about doing your research.

Is the Contractor Licensed and Insured?

Replacing the roof of your home is a job that’s often too complex to be done by yourself, unless you have a background in roofing. That is precisely why most homeowners hire a roofing company to do the job. However, even after you make the decision to hire a specific contractor, it’s essential that you make sure they have the proper insurance. You also want to ensure they up-to-date licensing and permits before you sign on the dotted line.

It doesnt matter how good a contractor’s work is. If they don’t have the proper licensing and permits, it could result in the work on your house being shut down or delayed for a significant length of time if the violation is discovered and the local government acts accordingly. Also, not having the proper insurance could be highly damaging to your wallet if anything bad happensduring the work. If a worker gets injured on the job and the contractor doesn’t have the proper insurance, there might be issues. It’s possible the worker could sue both their employer and you, the homeowner, in order to try to get restitution.

Similarly, if there’s damage to your property while the work is being completed, the proper insurance will ensure you’re not left financially responsible once the workers move on. Whatever you do, never put yourself in a position where there’s any chance whatsoever that you could be held personally liable for damage or a roofing worker’s injury.

Will They Give You Everything in Writing?

No matter who you select to replace your roofing, get the details of the work to be done in writing. The agreed-upon price should be in writing too. This is critical to protecting you against dishonest contractors that promise things they cannot deliver or try to ask for additional money even after having agreed to do the job for a specific price. Having everything that has been agreed upon explained clearly and concisely in writing gives you the means to take legal action against that contractor if the need arises.

4 Must-Ask Questions for Your Roofing Experts

When it comes time to repair or replace your roof—and if you own a home or building long enough, that time will eventually come—there are key questions you’ll want to ask your roofing experts before you sign on the dotted line.

You can already imagine that the top question anyone would have about this service is, “How much will it cost?” It’s a great question and one you should definitely discuss. Comparing quotes is an important part of the hiring process. Hire a company with a low-ball offer and you’re going to get what you pay for. Hire at the top range and you’ll feel like you’re getting ripped off.

But since you already know to ask about cost, let’s skip this and provide you with four other must-ask questions we know our customers don’t always remember.

1.Will You Need to Remove My Roof & What is the Cost?

Any reputable company will likely not be able to answer if your roof needs to be replaced or if it can just be repaired from a phone call alone. If you are having an issue, you should want your roofing expert to request a home visit to assess the problem before answering this question. This assessment should be free of charge and take place before you agree to any work or pay any funds.

Once your roof has been properly inspected, a keen roofing expert should be able to tell you whether or not your roof needs to be removed and replaced with a completely new roof. If this is the case, make sure this is a service the company provides and ask if it’s an added charge.

If you’ve selected one of the best roofing companies in town, the price should already be included in the cost of the new roof, and the workers should be able to take on the project from start to finish.

2. Do You Perform the Work or Hire Subcontractors?

When you select a company to perform a service, you expect that company to complete every aspect of the agreed-to project. However, when it comes to home improvement and maintenance projects, that’s not always how companies operate.

On occasion, companies will complete a sale and then pass along the project to someone else to do the actual work, each taking a cut of the profits. Sometimes it’s a legitimate and amiable business partnership. But other times the company doing the hiring knows little to nothing about the quality of service by the company completing the work. Roofing service is one of the industries where you’ll find this practice.

In order to protect yourself and ensure you’re receiving the customer service you deserve and the quality of work you think you’re agreeing to, ask the roofing experts you’re about to hire if they work with subcontractors.

If the answer is yes, ask for more details. This should be a red flag but not necessarily a deal breaker.

3. Do You Work with Specific Manufacturers? Who?

In all home improvement projects—and many other industries—there is a manufacturer (the actual creator of the product) and a distributor (retail store, roofing company, etc.). This partnership often benefits everyone.

On the business end, the creator can do what it does best, while the distributor can focus on what it does best. And, as the consumer, you can get the projects and services you want, and when and where you want them.

In the roofing industry, it’s very similar. A manufacturer, CertainTeed for example, allows specific, trained, certified contractors to sell its products. Now, CertainTeed prides itself on being one of the top shingle roofing manufacturers in the country, so they aren’t going to let just anyone sell their offerings. Instead, they handpick companies across the states that they know value quality and customer service as much as they do. In the Portland area, Interstate Roofing is one of its distributors and a top contractor in that region.

It’s actually a great thing if the roofing experts you’re speaking with work with high-quality manufacturers. The products they offer can show a lot about the quality of work you should expect.

4. Are You Licensed, Bonded, & Insured?

Certainly, you’ve heard to ask this question before, but when it comes down to it, do you actually ask all home maintenance workers if their company is licensed, bonded, and insured? If so, that’s awesome! Keep up the great work.

But, for many of us, if everything else seems to align, we often just assume that since the company seems reputable, it must have everything in order. While that’s likely the case, this assumption could be a costly mistake.

If anything should go wrong and you did not specifically confirm that the company you hired had the right paperwork needed to perform the work, you could be on the hook. Since roofing work is inherently dangerous given the heights of the projects, this isn’t unforeseeable. That means if a worker is injured on your property, you could be responsible for the medical bills.

Roofing projects are commonly expensive undertakings. The work is arduous and requires the right skills, the product needs to be high quality, and the project is time-consuming. It’s expensive for a reason. But don’t make it even more costly by forgetting to ask if a company is licensed, bonded, and insured. All three should be required by you before you agree to anything, and definitely before you sign anything.

Don’t fret that a company will be annoyed by this question. The best ones welcome it, as they are glad to show they are the right ones to choose for your quality roofing project.

Hiring a roofing expert can take some time, but the finished product and quality customer service you receive will be well worth the wait.

Five Questions to Ask Portland Roofing Contractors Before Choosing a Company

As a homeowner, it’s inevitable that at some point you’ll need to get in touch with Portland roofing contractors to determine who should fix or maybe even replace your roof. It’s also in our nature to not have a company front of mind when your roof starts to leak seemingly out of nowhere. But, even in a roofing emergency, it’s important to question at least a handful of local companies to determine who you should hire.

While it can be stressful to find a last minute roofer, if you ask the right questions, you will certainly find a company who is qualified to handle the task at hand.

To get you started, here are five questions you should ask Portland roofing contractors before making a final hiring decision:

Do you offer a warranty on the work performed and the roofing materials?

Most professional roofers will provide some version of a warranty, but it’s important to get the details of your coverage beforehand. For example, while one roofer may provide a workmanship warranty, this company may not be able to offer a manufacturer’s warranty.

At Interstate Roofing, we work closely with the top manufacturers in the industry and can provide product warranties on behalf of each. We also provide various workmanship warranties that include tear-off costs and flashing replacements.

While you hope to never have to use a warranty, if you select a company that does not offer at least the industry standard, then you are putting yourself at risk for shelling out large sums of money just a few short years after investing in your roof replacement.

Also, make sure to get the warranty in writing before committing to a company. That way you can closely compare the offerings and have proof of purchase if something does go awry.

Can I see pictures of work that you’ve completed that is similar to my project?

If you call a random Portland roofing contractor and hire the first person you speak with it’s 50-50 whether the work will be to your liking. For this reason, it’s important to know if the company you’re interested in has completed roofing projects similar to the one you’re requesting.

If your house has gables or a steep pitch, will your contractor know how to properly and safely navigate that type of roofline? Or, maybe you are looking for Portland roofing contractors who are experts in flat, commercial roofs. Either way, ask to see proof of past work.

While this may sound like you can’t trust the person you’re speaking with when he or she says the company has ample experience, you still must ask. In fact, contractors expect these types of questions and will not mind one bit. And, if someone does seem perturbed by your queries, then it’s not the company for you.

Are your past customers happy with your work? Can you direct me to reviews?

If you are calling Portland roofing contractors to perform work on your roof, you’re going to want to hire someone who other people would also recommend. Great resources beyond a company’s website where you can read reviews include Facebook, Google, Yelp, Angie’s List, and more, and that’s likely where a company will direct you, but it’s still important to ask.

Again, it may seem strange to ask, but great companies are proud to boast about their rave reviews and the excellent work they’ve completed. They want to show off their latest projects and share how they surpassed customers’ expectations both in workmanship and professionalism.

This question allows the company representative to share the many reasons why you should select that company over another and may even be the tipping point on whether it’s the one you ultimately choose.

Do you offer roof maintenance services?

While this may seem strange to be among our top five questions as you’re focused on the immediate problem at hand and not whether or not you want a roof cleaning each year, it is definitely an important one to ask.

It may feel trivial at this moment, but long term you will want to select Portland roofing contractors who you can contact any time something comes up, not just once every ten to twenty years when you need a roof replacement.

You can easily find a one and done company, but if you want to ensure you’re placing a quality product on your home with a top-notch local company, then you’ll want to know they’re going to be around to call when something comes up.

How do you maintain a safe working environment?

Again, this may not seem relevant, but it speaks volumes about a company culture. You don’t just want to hire a company that throws people up on roofs with abandon and considers their employees as replaceable. You want a company that puts the safety and health of their employees among their top priorities.

Working on a roof is inherently dangerous, so you’ll learn a lot when you ask this question. At Interstate Roofing, we’ll tell you we provide:

  • Thorough safety orientation training for all new employees.
  • Pre-job safety plans on all projects
  • Frequent on-site safety inspections
  • Formal accident investigations
  • Certified CPR and First Aid training
  • Generous safety incentives
  • And more

At Interstate Roofing, we value our employees—some of whom have been with us since our founding in 1988—so we put in place high standards to ensure each individual stays and remains safe on each project site.

This list of five questions is by no means comprehensive. Other questions you should certainly ask include pricing, company history, environmental considerations, proper insurance and licensing, and any specifics related to your project at hand.

All top Portland roofing contractors who take pride in their work and their company will be glad to address these and any other questions you have so that you—the consumer—can make an informed decision.

At Interstate Roofing, we looking forward to working with you and can’t want to answer the many questions you might have for us. Reach out today!